Refund Policy

Last updated: 8 July 2026

1. Nature of the product

MAAYA sells digital course content that is delivered instantly and reveals magic method (secrets). Because the value is disclosed the moment a lesson is watched, we balance a fair guarantee with protection against method-copying.

2. 7-day guarantee (unwatched courses)

• You may request a full refund within 7 days of purchase provided you have not watched more than 15% of the course (the “method reveal” threshold).
• Progress is tracked automatically, so we can verify eligibility quickly.
• Refunds are made to the original payment method within 5–7 business days after approval.

3. When a refund is not available

• More than 15% of the course has been watched, or the method has been substantially revealed.
• The request is made after the 7-day window.
• Free items, or purchases made with a 100%-off coupon.
• Abuse of the policy (repeated buy-watch-refund behaviour).

4. Technical issues

If a course won’t play or you were charged incorrectly, contact us first — we’ll fix access or, where we can’t, refund you in full regardless of the watch threshold.

5. How to request a refund

Email hello@maaya.academy or message us via Contact with your order ID (format MAAYA-XXXXX) and the reason. We aim to respond within a few hours.

6. Subscription / cancellations

Courses are one-time purchases with lifetime access — there is nothing to cancel. If we introduce subscriptions in future, cancellation terms will be shown at purchase.

This is a template for the MAAYA prototype. Confirm the thresholds and windows with the client and a lawyer, and align them with your payment gateway’s chargeback rules before launch.